Frequently Asked Questions
Everything you need to know about your vinyl shopping experience.
How do you package records for shipping?
We use specialized, heavy-duty corrugated cardboard mailers with internal padding to ensure your vinyl arrives in pristine condition without corner dings or seam splits.
What is the difference between 'New' and 'Mint' condition?
New refers to factory-sealed records directly from the distributor, while Mint typically refers to unsealed but unplayed records in perfect visual and audio condition.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy for warped or damaged records?
If your record arrives damaged or has a significant manufacturing defect like warping that affects play, please contact us within 14 days for a full refund or replacement.
Can I cancel a pre-order?
Pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, our standard return policy applies.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey to your doorstep.