Returns & Exchanges
At Vinilo Record Store, we want you to be completely satisfied with your sound; if your vinyl is damaged or the wrong pressing, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Email our support team with your order number and a brief explanation of why the record is being returned to receive a Return Authorization.
Pack Your Vinyl
Safely place the record in its original specialized mailer or equivalent protective packaging to ensure it remains flat and protected during transit.
Ship the Item
Affix the provided return label to the package and drop it off at any authorized postal service location.
Quality Inspection & Refund
Once our team inspects the returned media for condition verification, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing